We stand behind (and in) everything we make.
We proudly guarantee all Nau products in their quality and performance. Sustainability comes standard in every piece we make, and we believe that an important part of that is designing for durability. Following our care instructions carefully is a sure way to extend the life of your product; however, eventual age and wear are to be expected as you travel, adventure and live in your Nau product. Please see examples below on warranty and non-warranty issues to best assess your case before proceeding.
If your Nau product has a defect in materials or workmanship within a year of purchase, with proof of receipt, a solution will be offered at the discretion of Nau. Please note: Our warranty program is only available within the United States and only applies to products purchased by the original owner. Email firstname.lastname@example.org to begin the warranty process. Please note, it may take up to 8 weeks for the completion of our warranty service.
To apply for a warranty, please send the following information in your email to us:
-Style name, color and size of product
-Proof of purchase/Receipt/When and where item was purchased
-Brief description of the issue/occurrence
-Several photos of the entire garment, including the damaged area, and intact inside care labels
-Contact name, phone number and U.S. address