Returns

 

We gladly accept returns of new, unworn and unwashed merchandise, including items purchased during a sale, within 30 days of purchase for a refund. If you have any questions about your product or return, we are here to help. Please do not hesitate to reach out.

  • Items must be unworn, unwashed & have all original sale tags intact.
  • Returns should be made through the original place of purchase.
  • If you are local to the Portland area, please feel free to return your items in store at our Nau brick and mortar location in the Pearl District.
  • Clearance items are final sale and non-exchangeable.

Questions? Contact us at customercare@nau.com

 To begin the return process, simply

Step 1. Navigate to https://nau-clothing.loopreturns.com/#/ page.

Step 2. Enter order number and shipping zip code

Step 3. Select the item(s) you would like to return and the reason(s) you are returning them.

Step 4. Print the prepaid shipping label provided and mail in the package. Please send the item(s) back to us within 30 days. 

Please note: All returns have a $7.00 restocking fee. Unfortunately, we're not currently set up to offer a store credit. 

Exchanges

We do not offer exchanges at this time. Please feel free to contact us with any questions.

Warranty Returns

For help with a warranty issue, please visit the Warranty page.