All orders ship from Portland, OR. Please note, expedited shipping times do not include the 48 hour warehouse processing time. Once your package is picked up by UPS from our warehouse, expedited shipping times will go into effect.
*Please be advised that during peak holiday and promotional sales, orders shipped via UPS Ground may be delayed by 1 business day.
In order to apply a promo code to your order, please follow these instructions:
View your shopping cart. The promo code field is located in the right-hand column, below your order summary. Manually enter your promotional code or copy and paste your promo code into the 'promo code' box and click 'apply' (please ensure there are no extra characters or spaces. Promo codes may be case sensitive). Once your code is successfully applied, the total order summary will reflect your discount. *Please note: promotions, including other promotional codes and offers, cannot be combined.
Your tracking number is listed in your shipping confirmation email which will be sent to you once your package has left our warehouse. You can either click on the tracking number or copy paste the tracking number and enter it at UPS.com
We are currently unable to ship anywhere outside of the United States.
We accept any new, unworn and unwashed items within 30 days of purchase. Additionally, a complimentary return shipping label is included with each order that we ship.
To send items back, please simply reuse the original bag with the return shipping label attached to the outside.
Lost your return shipping label? Please contact us at email@example.com and note your order number with your request.
If you wish to return items past 30 days of purchase, please contact firstname.lastname@example.org with your request.
We accept returns of new, unworn and unwashed merchandise, including sale items, within 30 days of purchase for a full refund.
By using the provided pre-paid return label, you can track your package by going to www.UPS.com and entering the return tracking number listed on your return shipping label. We advise using the pre-paid return shipping label as it also allows us to track your return or exchange.
Once your return has been received, please allow 3-5 business days for your return to be processed by our returns department.
Once your return has been received at our warehouse, it may take up to 10 business days for inspection and your refund to be issued.
Please note refunds may take additional time to process based on your financial institution.
At this time we are unable to offer direct exchanges or process exchange requests noted on your return packing slip. However, we recommend following the steps below to receive your desired product as soon as possible.
Place an order for the desired items at nau.com. Fill out your original packing slip noting what you are returning and the reason for your return. Using the enclosed return shipping label, drop the item(s) and the packing slip in the original package within 30 days of purchase at your local UPS (or shipping) store. Keep an eye out for your refund - we'll issue it as soon as your return has been received and processed.
*Please note: for items purchased during a promotion, or with a one-time promotional code, please contact our customer service team at email@example.com for further assistance.
Yes, we will gladly honor a one-time price adjustment on full-price merchandise on nau.com if the following criteria are met. 1) The promotional price offered is for the same style, size and color, and is currently available on our site. 2) The request is submitted within 7 days of purchase.
To request a price adjustment, please email firstname.lastname@example.org and note your order number with your request.
A size chart guideline can be found in the upper right hand portion of every product page.
If you'd like product measurements or fit guidance, please contact email@example.com.
Unfortunately, once your order has been submitted it is unlikely that it can be changed. However, customer service may be able to help during normal business hours, Monday through Friday, between 9:00 a.m. - 5:00 p.m.
Our website accepts the following methods of payment:
Visa, Mastercard, Discover, American Express, PayPal.
Care instructions are on the inside of every garment we sell, as well as on the web page for each product if it is still available. You can find more specific information on our Product Care Page.
We proudly guarantee all Nau products in their quality and performance. Sustainability comes standard in every piece we make, and we believe an important part of that is designing for durability. Please visit our Warranty Page for more information on our warranty services.
The RN number does not identify the garment's style. RN stands for Registered Identification Number. It is a number issued by the FTC to U.S. businesses that manufacture, import, distribute, or sell products covered by the Textile, Wool, and Fur Acts. We use this number on product labels to help our factories identify the garment as a Nau product.
We manufacture our clothing in four countries—Canada, China, Thailand, and Turkey—using fabrics from China, Japan, Korea, New Zealand, Thailand, and the USA. We're committed to working with sustainable materials such as recycled polyester, recycled wool, recycled nylon, and Tencel, which is where we see the most substantial environmental impact. Currently, only experienced suppliers in Asia have the technical expertise required to work with these materials, which is the primary reason for manufacturing there. Additionally, we aim to have our production facilities as close as possible to where our fabric, hardware, and fixtures originate, to reduce the environmental impact of shipping.
With our combined, collective staff member years of industry experience comes lasting, established relationships with foreign manufacturers whose practices and integrity we know and trust.